- First lets get the Author’s email. Log into Themeforest and navigate to the theme you purchased. Click on the author’s logo just above the ‘View Portfolio’ button. Use the contact form to communicate with the author. When the author emails you back you will now have his email address for future communications.
- Next we will fill out an official refund form: URL: http://themeforest.net/refund_requests/new
- If this doesn’t resolve the problem, contact Themeforest(Envato) directly: chttps://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us
Because you kept your communication through Themeforest, they will be able to verify the situation.